Datax Electric Privacy Policy
This Privacy Policy explains how Datax Electric ("we," "our," or "us") collects, uses, and protects information we collect from customers and visitors. By accessing our website or using our services, you consent to the terms described here. This policy complies with the California Consumer Privacy Act (CCPA) and California privacy laws, prioritizing transparency and security.
1. Information We Collect
We collect specific types of information necessary for delivering exceptional service, as well as to offer you promotional benefits and to meet legal obligations:
- Contact Information: Name, email address, phone number, and mailing address.
- Service-Related Information: Details related to your property for service appointments, such as address and service specifications.
- Payment Information: Credit card or payment details for billing purposes, processed securely.
- Communications Preferences: Opt-in status for SMS and email communications, collected with your explicit consent.
2. How We Collect Information
- Website Forms: Through contact forms, service requests, and consent-based opt-in options on our website.
- Service Contracts: In signed service agreements to help us personalize and coordinate our services effectively.
- Direct Contact: By phone, email, or in person, especially for initial consultations, service updates, or promotional offerings.
3. Use of Collected Information
We collect information with the purpose of enhancing customer experience and delivering high-quality services. Uses include:
- Service Fulfillment: Coordinating appointments, service notifications, and reminders to ensure seamless and efficient service.
- Customer Support: Responding to inquiries, managing service records, and ensuring customer satisfaction.
- Billing and Invoicing: Processing payments, generating invoices, and addressing payment-related inquiries.
- Marketing and Promotions: With your consent, sharing information about relevant services, seasonal promotions, and company updates.
4. Sharing and Disclosure of Information
- Service Providers: We may share necessary information with trusted providers (e.g., for payment processing) to support our operations.
- No Third-Party Promotions: We do not sell, share, or rent your personal information to third parties for marketing or promotional purposes.
- Opt-In Confidentiality: Your SMS and email opt-in status are strictly for our internal use and are never shared externally.
5. Your Rights Under California Law
As a California resident, you have specific rights under the CCPA:
- Right to Know: You can request details about the categories and specific pieces of information we collect, use, or share.
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions (e.g., for contract fulfillment).
- Right to Opt-Out: You may opt out of the sale of personal information (although we do not sell information).
- Right to Non-Discrimination: We will not deny services or offer a different level of service based on exercising your privacy rights.
To exercise any of these rights, please contact us using the information provided below.
6. Opting Out of Communications
We respect your right to manage communications from us:
- Text Messages: Reply STOP to any SMS to unsubscribe from future messages.
- Email: Click the unsubscribe link in any promotional email or contact us directly.
- Direct Assistance: Reach out to our support team to adjust your communication preferences.
7. Access, Update, or Delete Information
To update or delete your information, or to inquire further about our privacy practices, please contact us:
8. Policy Updates
Datax Electric reserves the right to update this Privacy Policy to comply with changing laws or our evolving practices. Any changes will be posted on this page, and we encourage you to review it periodically.